Why don't Managers manage?
There have been some interesting threads on LinkedIn the last few days. One asking, "What HR isn't" and the others asking you to rank what you would prefer with "Managers managing" being one of the options - it ranked quite highly! And a significant number of comments on the thread for "what HR isn't" was "looking after your people", "picking up the pieces", "responsible for your team's performance" and so on.
It made me wonder then, why managers don't manage...and after some research, reading, and reflecting, there are three very clear reasons:
- They’re uncomfortable in their role
- They lack confidence in their skills
- They simply don’t know what to do
Let's take each reason in turn...
- Looking after people is a skill in itself - it isn't technical or practical and although there are qualifications you can achieve; the knowledge won't necessarily help you when you are needing to have a conversation with one of your team who you suspect will not co-operate in the way theory suggests! We have to rely on our own emotions and intuition to guide us through so if I don't appreciate the scope of my role as a manager, it can come as a big, uncomfortable, shock when someone isn't performing well or they have so much going on outside of work, they need your help and support even though their job still needs doing
- A manager who lacks the confidence in themselves and their decision making will be the ones most often knocking on the door of HR and may show signs of stress as they wrangle with the decisions they need to make. It will be a rare occasion for them suggest changes to their teams or their process for fear of rocking the boat or they may hide their lack of confidence behind bluster, bragging or blame other's inadequacies
For the first two reasons, it may be these managers have been over promoted - they are brilliant at the role they were doing and so given responsibility for the team. But amazing technical knowledge does not always stand you in good stead to look after people.
- According to the most recent government statistics, less than half of managers in the UK (46%), have received any training in the last year (Employer Skills Survey 2019). No wonder so many don't know what to do!
The best way to build your managers’ capabilities is through training, but one training session will not provide all of the skills needed to be a great manager. There are so many changes going on in the world and in business, it isn’t possible to anticipate all of the new knowledge and skills managers may need, but it is important for every manager to be refreshing and updating their skills on a regular basis - just to keep on top of policy and legal changes, let alone new insight on how people behave, and therefore perform, at their best.
The classroom is a great place to learn the fundamentals, but it can't stop there. Assigning mentors, engaging coaches, running action learning groups, attending conferences, running refresher sessions, are all ways to support managers to manage - we have to do better than only 46% getting the development they need.





